Dear Stacey_,
Thank you for taking the time to share your detailed feedback, we appreciate your honest review. We have carefully reviewed each aspect of your review and would like to address them individually.
Firstly, we regret that the communication regarding boarding time and the correct ticketing process was not handled effectively. We will review our procedures to ensure a more efficient and organized boarding process, ensuring that guests with the correct tickets are prioritized and that clear instructions are provided to all guests upon arrival.
We understand that you were seeking a quiet and elegant experience to celebrate your anniversary and were concerned about the presence of a larger group. While we cannot control the composition of other groups on board, we will take your feedback into consideration and explore options to offer more exclusive and intimate experiences for guests seeking a quieter setting.
Regarding the welcome drink, we appreciate your feedback and will work with our bartenders to ensure that the drinks we serve align with our guests' preferences in terms of flavor and strength and provide a more enjoyable experience.
We are delighted to hear that you enjoyed the comfortable seating at the front of the boat, the beautiful views, and the soft instrumental pop music playing in the background.
We appreciate your positive comments about the professional photography service and the option to purchase the pictures afterward. However, we understand that the pricing might not have been satisfactory to you. We will evaluate our pricing structure to ensure it aligns with the value provided and consider including the photos as part of the experience in the future.
We are pleased to hear that the crew was attentive and provided good service throughout the trip. However. We will ensure that our bartenders can cater to a wider range of palates and deliver high-quality beverages.
It is regrettable that your dietary preferences were not fully accommodated, despite your request. We apologize for the oversight and assure you that we will reinforce our communication with the kitchen staff to ensure that special dietary requests are properly noted and met in the future. We appreciate your feedback regarding the quality and taste of the food, and we will review our menu options to ensure a more satisfying dining experience for our guests.
We apologize for the unpleasant sight of some guests experiencing seasickness. While it is challenging to anticipate everyone's sensitivity to motion sickness, we acknowledge your suggestion to offer nausea medication at the beginning of the excursion as a proactive measure. We will explore the feasibility of providing such medication or guidance to guests who may be prone to seasickness.
We are thrilled to hear that the crew made an effort to acknowledge your anniversary and surprised you with a bottle of champagne. We apologize for the timing of the gesture being towards the end of the trip, limiting your enjoyment. We will take your feedback into consideration and aim to provide such special experiences earlier during the excursion to maximize the impact and allow guests ample time to savor the moment.
Lastly, we appreciate your generous tip and your recognition of our outstanding crew. We understand that the overall value you received may not have fully met your expectations given the price. We will carefully evaluate our offerings, including drinks, food, check-in process, and inclusive amenities, to ensure that our guests feel they receive a premium experience that justifies the cost.
Thank you again for sharing your feedback. We take your comments seriously and will use them to improve our services and provide a more memorable experience for our guests. We hope that you will consider giving us another opportunity to exceed your expectations in the future.
Warm regards,