Hi Yesenia, we are sorry about the allergy of your husband, we explain to all our guests while we teach in the lesson DON'T TOUCH ANYTHING as this is National Marine Park rule, we also explain that you breath air, not oxygen, as you mention in the review so this only tell us that you didn't pay attention of what we explained in the whole class, as soon as your husband went under the water he started to hug the statues with corals and sit on them, we could stop his dive for his bad behavior, there is even a warning under the water that says "DONT TOUCH" with the statues, he was the only one doing this, the rest of the divers followed all the procedures, we told him with signals not to do it but he just ignored, your husband also mentioned that he was certified diver so this is something he should have learned in his certification: "don't touch", about the photos and videos your husband asked for them to the instructor in his care under the water to take pictures for him, you knew the price as we offered the service before diving, this service is OPTIONAL, we don't force to anyone to take them, so if you didn't want to buy them you didn't have to do it, he paid for them because he wanted to, with the photos we also have proof you were posing happy under the water and your husband touching the statues, about the refund we did all the service complete you both decide not to do the second dive under your own decision so you will not keep the photos and videos for free.
We hope your husband can recover soon from his allergy and have a good day.