Dear passenger, thank you for taking a few minutes of your valuable time to help us improve.
We would like to remind you that according to our cancellation policy, it is necessary to notify us of any service change or cancellation at least 24 hours prior to the start of the activity in order to be eligible for a rebooking. Unfortunately, because this requirement was not met in your case, we are unable to process a refund in accordance with our policy.
In addition, we noted that the weather conditions on the day of your service did not result in the activity being closed, meaning that the activity remained active and ready to run as scheduled. We understand that weather conditions can be unpredictable, but our priority is to ensure the safety of our customers and the quality of the activity experience.
We deeply regret the inconvenience caused, hoping to have the opportunity to serve you as you deserve in the near future.
Kind regards, Customer Experience