Dear Rochelle,
To be honest I 'm confused with the feedback that you have written. In your reservation we had all information requested , the pick up adresse, the cruise ship docking time we are checking with the port as well as that you are group of 14 passengers. you had your confirmation with you , so I don't understand what else should we do or provide that you didn't have. If at reservation there is anything messing we contact the customer immediately. At any case about all the customers are contacted the D Day as we providing the car plates as well as guides telephone number and name.
Every time we are doing our best to cover all the cities of French Riviera but if you are from Cruise Ship we have to take into our consideration as well as the last tender time as the ship will not wait for you and we don't want to miss it. Of course we have cruise ships that leaving at 19:00 so we have all our time to do everting. It's a private one and you ate deciding where to go how much to stay ( of course the guides helps you in everything giving all the information about the area and everything).
Please let me know who has troubles to communicate with you? here is my WhatsApp telephone number and it is very important for us to improve our services every day. +33777922719.
Kind Regards,
Lili