Good day Valued Client ,
I’m so sorry this happened. Thank you for telling us so we can learn from our errors and keep our customers satisfied.
We have addressed all the issues mentioned and have made contact with you to resolve this issues and thank you for taking the time to speak to us. As a result, our team knows better and this won’t happen again.
We appreciate the chance to fix our mistake and live up to the high standards of work and behavior that define our business.
Thank you,