Hello Steven, thank you for your comment, I am sorry that we have not met your expectations, this helps us improve every day, for us is very important to keep 5 star quality!
Regarding your comments, we sent an email the day before with all the tour information such as meeting point and name of the boat. If you check your email you will see that this information was sent. We also explain that when you arrive you have to say in the main entrance the name of the boat so that it can be located promptly since it is a private marina with a lot of boat traffic.
P.S. If it were not private, anyone could enter without asking for the boat information, list of names, etc.
About the beach club where you went (Paue), we do not have control of the prices, you are free to stay or go somewhere else, it is out of our control.
Once again, I appreciate your comment and I am glad that you enjoyed the rest of the experience.
Sincerely,
Alex Sepulveda