You were not supposed to write this review for the simple fact that you did not want to take the tour, so you can not judge It!
You refused to do the tour because it was not a guided tour.
The fault, as I explained to you on the day of the tour by phone, is not ours, but of whoever sold you our service, telling you that it was a tour with a specialized guide.
We do not offer guided tours, but we provide the vehicle and the driver, we are a transportation company.
Despite this, the drivers accompany customers to see the various attractions where possible, giving basic information. this is an extra service that we give to make the customer feel more at ease rather than leaving him to himself without knowing where to go and what to do.
If you then wrote the negative review for the non-refund, well, we did our part, we blocked and made available a vehicle and a driver to provide the service, but you refused to use them.
Again, it is not our fault, but of whoever sold you the tour as a guided tour when it was not.
For this reason we have not granted the refund.
We are very Sorry for the inconvenience, I understand your point of view and that you are disappointed, but try to understand ours.
Best regards
Taxi Catania NCC