Dear Cheryl,
Thank you so much for your compliment about your guide services!
It was really a pleasure to show you the Jewish Coimbra!
Regarding the entrance tickets cost, they are VERY explicit in this tour page, which everybody can read in what's included and NOT included when the visitor scrolls down the tour page before booking!
Also, because the Libeary allowence is very limited; people can only visit at fixed entrance tines (each 20 min.), but because you had to leave earlier, due to your plans for the afternoon, you could't complete your tour with the visit to the Library!
We always recommend our clients to buy the tickets to visit the University, online, at the tour start, to avoid wasting time at the tickets' office, but this is something optional, which only clients can decide and it is certainly not required, although very convenient !
Anyaway, I appreciate you to give me the opportunity to clarify all these issues and I sincerely regret that you couldn't enjoy your tour the most, due to all these misunderstandings!
Thank you again for taking the time to review this tour!