Dear Frank,
Unfortunately your review is totally unrealistic and we feel very dissapointed about it!
The service you had booked was from Nafplio port, not Katakolo that is located 215km far away from Nafplio.
There is no day tour on Viator to Mycenae & Epidaurus from Katakolo, since the distances are terribly long, so it doesn't make any sense for any traveller to visit these sites in one day from there.
You never noticed that you had booked a wrong tour, even the previous day that we sent you again a message that our driver will be waiting for you at the port of Nafplio.
The same day of the tour you called us complaining that you couldn't find our driver, so at that time you realized your mistake and you were requesting full refund that was not possible since your cancellation was the very last minute.
When even Viator declined your request about the refund, you disputed your credit card's transaction for this booking and now your credit card's company will decide who's fault was that, even if it's more than obvious.
We hope you to be more carefull and respectfull at your next bookings.
Kind Regards,
LandLife Travel