Thanks for your feedback on your tour. We regret your experience, your guide should have introduced themselves but sometimes with the business of port collections it can be missed. You could have asked your guides name throughout the tour and they would have realised their mistake. You're guide reported that you confirmed at the start of the day that you needed to return to your ship at 4pm yet later In the day your guide rechecked and you informed that the last boarding was in fact at 3.30 pm. This is NOT a good position to put your guide in half way through a tour. You were fortunate that your guide had the skill and experience to utilise a car ferry in order to avoid roadworks and potential delays around Cork city and got you to your ship on time. Private tours are customizable by nature no two tours are the same. We reached out to you ahead of your tour to request your itinerary choices but you didnt respond. We find that our best reviews tend to come from those who engage with us ahead of the tour with itinerary choices or at least an indication of the type of tour they would like ie city/rural. To some tourists a distillery is important while others might like to visit a particular golf course. Private tours are flexible and customizable by nature and work best with some input from the group. Your guide carried out a full day tour without your input.