Dear Deborah,
This is Pilar from Top Private Tours. We are surprised with your comments and we had a talked with your driver/ tour guide ( Bertie), who explained: your tour started a bit late due to delay on your docking cruise line, around 30/40 minutes late but you could visit Charles Fort ( one of the most impressive fortresses in Ireland), Cork city and English Market, but you couldn´t visit St. Fin´s Cathedral which admissions are included on this tour and we are fully refund though the platform where you had make your reservation.
Regarding the visit to the Distillery, it seems that there has been a misunderstanding between you and Jameson´s reception because you have indicated that your boarding time was for 17:00 PM when in your reservation you have specified that it was at 18:00 PM, so the time of the reservation was not wrong if the boarding time was at 18:00 PM as indicated, even do Jameson offer you a tasting of their great whisky and show you around.
Finally, I would like to add that between 2023 and this 2024 we have helped around 60/70 passengers to enjoy their dream tour in the city of Cork and our rating is wonderful, we regret that you did not like it on this occasion, we appreciate your comments but I suggest you next time let us know your cruise is delay and we will try do all the times arrangements for you.
Many Thanks and hoping see you soon again