We're truly sorry to hear about your experience. Your comfort and enjoyment are our top priorities, and we apologize if we didn't meet your expectations. Our lunch service is scheduled for 12:30 pm to ensure everyone has a chance to enjoy a meal, but we understand that individual preferences may vary. Regarding the boat ride, while we do our best to provide a smooth journey, open seas can sometimes be unpredictable and we advise passengers before booking. We appreciate your feedback and will use it to improve our services.