Good evening Sir, first of all i want to say thank you for choosing our tour service. We are sorry to hear that you did not fully enjoy the experience. Our team will work hard to improve our service in the future and be more clear about the tour itinerary depend on the time the tour start. If we start to early we could not see Hoi An at night time and enjoy the candle and boat ride .We hope to have a chance to welcome back to Vietnam for a better experience . Please do not hesitate to contact us when you come back yo Vietnam. Thank you again