We appreciate you taking the time to review us.
We are sorry to hear that you did not feel the driver and guide were engaged enough in the tour. It is very important to us that our driver/guides are enthusiastic and make everyone on tour feel welcome and engaged, so we appreciate you bringing this to our attention. Thank you for informing us about the lack of a head count as this is something that should be done before leaving every stop. We certainly want our passengers to feel comfortable and like they are being taken care of, and we apologise that you felt you did not have this experience.
We are also sorry to hear that you felt rushed. As you will be aware, it takes quite a while to travel across the highlands, so in order to be able to do this tour in one day we can only make limited stops along the way. We really appreciate your feedback, however, as we want our tours to be as enjoyable as possible. We hope that you were able to enjoy the beauty of Scotland despite these concerns!
Best wishes,
Alex