We're sorry to hear about your disappointment, but it's important to clarify a few points. Firstly, we do state clearly both upon booking and 24 hours before the tour starts that this is not a boat tour, but rather a van transfer to the beach next to the caves. Additionally, we emphasize the need for participants to be physically fit for this excursion.
While we sympathize with your situation, it's essential for all participants to understand and acknowledge these requirements before booking. We strive to provide accurate information to ensure our guests have realistic expectations.
Regarding your refund request, we adhere strictly to our cancellation policy, which is communicated clearly during the booking process. However, we're always willing to listen to individual circumstances and provide assistance where possible.
Lastly, we take pride in our customer service and strive to maintain a professional and respectful attitude at all times. We apologize if you felt otherwise during your interaction with our staff.
We appreciate your feedback and will continue to work towards providing exceptional experiences for all our guests.