We can understand your disappointment that the cetaceans were not in the area, on that day. Maybe you have been treated badly and lied to in the past, by other entities, but it is not the case here. We do not promote or promise wildlife because as a rule, it cannot be guaranteed ! You wanted a service that was impossible to maintain, refused to accept that the weather conditions were not suitable and refused to cancel your booking. The pandemic situation is difficult enough as it is without having to deal with this kind of speculative and purposely damaging behaviour. We are just the weak link that you found to address your angry attitude against big companies.