Hi Linda,
Thank you for writing this detailed review. We are very glad to know you enjoyed your time in the Galapagos and that you would recommend our services! Also, thank you for your kind words about our team, we will pass your words on to Diana, Cesar, and Alex.
Regarding your comments about the accommodation, yes it is very unfortunate that you didn't get the complete information from Viator but yes we completely understand the frustration this might have caused you. We have passed on your comments to the Viator team so that they try to stay up-to-date and avoid this from happening again. Unfortunately, Viator is very a large company so their team is not always well informed and that is why we always recommend our travelers to contact us directly.
Once again, thank you for your review and for your feedback, this helps us grow each day!
Kind regards
Michael