Hello my valued customers,
First of all, thank you for taking the experience to My Son Sanctuary with us and spending your time with the review.
To reply your complaints, we sincerely explain as below:
+ The tour guide who operated your tour was Mr. Thao who was born and grew up near the sanctuary. Then, he always see this cultural heritage as something to feel proud of. He also has ten year experience in guiding and tourism and above all he is the owner of the experience.
As seen from earlier reviews, travelers have voted him as one of the most excellent and passionate tourist guide they have ever met in Vietnam.
Then, your complaint about the guide 'merely finished an ordinary work' has made him concerned incisively. Understanding that not everyday is the best day for everyone, please feel that he might have tried his best for the explanations.
+ The experience is operated in more than 2 hours at the site includes time for travelers to learn the historic lessons, wander around the monuments and take beautiful shots. Since the guide was enthusiastic, he definitely has asked to help take pictures for his guests. At the end of every clusters in the complex, the guide would have offered some free time for photo taking.
+ The food provided in the tour as described is the local special noodles. This home cooked recipe has filled up many traveler bellies with great compliments. We believed that we did served it at its most authentic way.
We understand that it could not have been either your day or ours, but please feel that we always aim to bring to customers the most memorable experience positively.
We would see your review as an important reminder to improve our service even better.
Thank you again for your attendance to the trip and your time.
All the very best
Thao To