Dear Guest,
Thank you for sharing your feedback regarding the difficulty you experienced in finding our boarding location. We sincerely apologize for any inconvenience caused.
Upon reviewing our records, we noticed that after each of your bookings, we promptly sent you a comprehensive 2-page PDF document containing detailed information about the pier location. This document includes a pier map, photos of the pier, Google Map coordinates, and written instructions on how to reach the pier. However, we apologize if there have been confusion or a lack of clarity in these materials.
Regarding the pick-up and drop-off locations, both points for our tours are the same: Dukling Tsim Sha Tsui Pier, as clearly stated in the provided document. The booking page also indicated the correct meet-up point near the Bruce Lee Statue, at the Starbucks on the Avenue of Stars. We apologize if there was any miscommunication or misunderstanding.
We believe there may have been confusion regarding the pick-up location. Our boat's pick-up point is at the Starbucks near the Bruce Lee Statue, and we are unaware of any pick-up point 0.5 miles away. It's possible that you may have mistaken another Chinese junk for our historic Chinese junk. There is a modern Chinese junk company that picks up passengers near the Hong Kong Cultural Centre, which is approximately 0.5 miles away from our designated pick-up point. We apologize for any confusion or unclear directions.
We do acknowledge that we were unable to answer your call, and we apologize for any frustration this may have caused. While we typically do not process refunds for no-shows, we have made a special exception for your booking. Your refund request has been approved and will be processed within 3-5 business days. We apologize for the delay in granting this approval, as it was received over the weekend.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please feel free to contact us directly. We hope you enjoy your time in Hong Kong and would be delighted to welcome you aboard Dukling in the future.