Dear Robert,
Aloha
Thank you for your online review. While all the info you provided above is false, wrong, and disappointing. We are sorry, but we have to talk to you straight forward because we can clearly see, feel, and understand that you are either acting or you really are lost. For your information, there is nothing in this country, meaning the United States is free. Married couples who have been together for 30 years and who have had children together are not treating each other for free. One person works and brings money home, and the other takes care of the home and kids. You will not find one person on the planet that he/she works all day and then comes home and takes care of everything for another party and serves him/her, and the second party just enjoys it. This is one important undeniable fact that we want you to understand first.
Second- Pearl Harbor tickets ARE NOT FREE. WE BUY THEM. Because the government of the United States is not so in love with any business on the planet as to provide free things to them. WE BUY THEM. Not only do we buy them, we are competing with 500 other companies at certain times each day for a limited number of tickets. These tickets are sold out in less than 1/10 of a second, and we have employees who are getting paid to compete with others to buy these tickets in less than 1/10 (one-tenth of a second )
Third - If you think we are in love with you or anyone else to:
A—Hire a 6-foot, 10-inch adult American tour guide with 15 years of experience. He will privately transport you like a supper VIP from your ship to Pearl Harbor and back and spend 4-5 hours of his life servicing you and your dear family like a VIP during your vacation.
B- Provide a luxury SUV for $70,000.00 which has permits from multiple organization in Hawaii such as Honolulu port ( where we picked you up ) and Pearl Harbor ( where we took you on the tour ) to transport you in.
C- Provide two reserve tickets to you and your party. You get to walk into Pearl Harbor and like VIPs without waiting in line or any hassle do your tour and leave which as explained above were booked 2 months in advance.
And some other arrangment that we no need to explain to you, if you think all of these are free to you and others because you are middle of vacation we are very sorry for you that either you are lost or you are very selffish.
Nothing in America is free dear client. For your information, according to Hawaii law, which is the same as US law, the legal price of a 2 one-way reservation just from the port to Pearl Harbor and back, even if it takes 1 min each way, is considered a 2-hour service, and would cost more than what you paid to us.
Yes, if someone wants to take the risk and walk into Pearl Harbor, wait in the standby line, take his/her hand, and pray to God that hopefully someone does not show up and gives him the opportunity to maybe go in, in that situation, maybe they can get in. But still, there is no personal chauffeur, luxury vehicle, complimentary drink and snacks, or city tour. They should use Uber and spend hours waiting.
From your letter and complaint, it is very clear that you possibly understand all of these but are somehow trying to fish for something. The driver should not have taken you to the drug store and should have returned you back to the same place where he picked you up. We will fine the driver and suspend him if he does this again. Also, if you can read your confirmation, which is in English and on the Viator site, you can see we give a free Hawaiian T-shirt PER RESERVATION. The driver admitted that because of your comments, questions, and requests for extra services, you demanded from him nearly drove him crazy. He really wanted to drop you off and leave, You did not let him think about that shirt, and he forgot to give you. If Viator gave you a $50 refund, that refund is several times more than the cost of a t-shirt.
We hope the information above helps you to understand that nothing is free in America, especially in Hawaii, which is one of the most expensive places on the planet. We wish you a happy and long life.