Hello,
We are sorry to hear that your tour did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.
We're sorry that you had a long wait and we appreciate your patience.
We sincerely apologize that you felt you did not receive enough information regarding the walking tour. We do offer a guided walking tour inside the canyon as an optional activity in which you are with the guide throughout your time in the park. This is a great opportunity to learn more information about the canyon and our guides will take amazing photos of you to create lasting memories that you and your family will cherish for a lifetime. We know that some guests would like to venture out on their own and the park does provide free shuttles to everyone who is on a self-guided tour that will make several stops along the way to Bright Angel.
Please know that we will surely take note of the events that occurred on your tour and address them to improve our services.
Our sincere thanks for your understanding and we appreciate your business.