Hello. We are very sorry to hear about your disappointment with your tour. First of all, we would like to explain the situation with the seating of your guide. When your guide was coming to pick you up at the port that morning, he fell and had severe pain in his leg. As it was a busy day, it was impossible for us to find a replacement guide. Your guide said he could manage for a while and went on the tour. We did not tell you about this issue so that you would not feel bad. After your tour was over, we took your guide to the hospital and he had a small operation. It made him very sad to see what you wrote today. Maybe we should have told you, but we didn't want to upset you. As for the shopping issue, normally in all our tours, after experiencing the historical and natural beauties of our country with our guests, we want to share our handicrafts with great pride. Many of our guests enjoy getting to know these beautiful handicrafts and shopping. We share information about these visits in advance in the tour itinary. We wish you had told your guide that you are not interested in shopping. Your guide cannot take you anywhere against your will.
Your satisfaction here is our responsibility. So first of all we apologize for your bad experience. We hope we will have the opportunity to welcome you here again in the future and make up for this negative experience. Sincerely regards. samyeli travel owner cruise port kusadasi turkey