Thank you very much for your feedback. We would like to apologize for your negative experience on one of our trips. We make sure all guides execute every tour so that everyone has time to see everything on the itinerary. All of our drivers operate using an electronic log, so they are not allowed to go over the 10 hour driving time per day. We do apologize if you were uncomfortable on one of our vehicles, we make sure all buses are serviced weekly. Our tours welcome all people around the world, and there is no discrimination of customers. We hope to see you again in the future and hope to be able to earn 5 stars from you.