Thank you for sharing your feedback with us, Robin. While it’s disappointing that your experience didn’t meet expectations, your insights are valuable as we strive to continually improve our tours.
We understand that some parts of the tour didn’t meet your standards, especially in relation to portion sizes and the overall experience. While our food tours focus on showcasing unique dishes from top chefs, it’s true that the style is more about offering tastes from various venues rather than full meals at each stop. Many of our guests enjoy the smaller portions as they allow them to experience a variety of flavors without feeling too full. Nonetheless, your point about the serving sizes and group dynamics are important, and we will review this with our local team.
Regarding your concern about shared dishes like the nachos, it’s standard practice for our guides to ensure serving utensils are available, so no one needs to use their fingers. This is something we’ve taken seriously, and we’ll look into why this might not have been the case during your tour.
We also appreciate your note about the dessert at the chocolate store. While we aim to give our guests a taste of local, high-quality specialties, we understand if this felt underwhelming compared to your expectations. This feedback will be shared with the team as we reevaluate our stops and adjust where necessary to enhance the guest experience.
Finally, I’d like to touch on the pricing. The cost of the tour includes not only the food tastings but also the expertise of a local guide, the curation of stops, and a seamless experience from start to finish. However, we’ll certainly review your feedback to ensure that guests feel they’re receiving excellent value for the price.
Thank you again for your time, Robin. We hope that you might consider giving one of our other tours another try in the future, as many of our guests have had positive experiences, both in Las Vegas and across our other destinations.