Thank you for your feedback and we do sincerely apologize for the inconvenience. That being said, on the rare occasions we are forced to close last minute due to circumstances beyond our control (i.e. weather, high winds, power outage, etc.), the closure is for the safety of our guests. When this happens we contact our customers immediately both via email and with a text and provide information on how to obtain a full refund or to reschedule your reservation. We do hope you get another opportunity to use your credit and join us soon! If you are unable, please be sure to reach out to TripAdvisor and request a refund. If you have any additional questions, please call our Central office at 805-650-7770 or email us at LBsupport@wheelfunrentals.com and we will be happy to assist.