Dear Keith_H,
Thank you for sharing this review,
I regret that you could not join the tour booked, by not attending the meeting point and time attended,
Please bear in mind, as per your request to our office, your meeting point was changed to Marbella. This meeting point details and time were confirmed by phonecall and reconfirmed on the email you sent to our company. Nevertheless, on the date of the tour our bus attended the agreed meeting point at the designated time and you were not at the location.
As all agencies are informed, customers are requested to be at the meeting point on time as we are not allowed to delay the departure,
Best regards,