Dear Laxmi,
Thank you for your review and I am sorry to hear you did not feel the tour offered value for money and that there was too much story telling.
Checking back on our initial communication with you when you made your booking 10 days prior to tour, we did advise that it was the month of Ramadan and during this period inclusions are subject to change as local cafes will be closed during daylight hours, however, I understand from your guide that refreshment in the way of Maldivian snacks and kurumba was offered during the visit to the markets. Ramadan does not impact any of the other locations included in our tour.
You had contacted me the evening of the day prior to the tour to advise that you needed to be at the airport by 16:00 in order to take a speedboat and could we start the tour earlier. We arranged to meet with you at a different jetty location for your convenience at 12:00, 2 hours earlier than the scheduled time as we had guide availability that day and were able to offer flexibility, despite there being other guests booked on the same tour.
Due to the activity that you were participating in with another operator prior to our tour not returning you to Male until 13:00 and that you also wanted to depart back to the airport at 15:30, you were only able to spend 2 and half hours with us.
We believe, as do the large proportion of our guests travelling with us based on review feedback, that storytelling is an important part of our tours. It brings history alive and creates a participatory and more immersive experience.
You highlighted with your guide that you were particularly interested in taking photos of the key sights only and he ensured that this was achieved, whilst also encouraging you to visit other areas of the city that would also allow some great photo opportunities but you decided against this as you didn't want to walk to far.
I am sorry you were disappointed but perhaps on this occasion we were not the right style of tour company for your own personal requirements.
Kind Regards
Ruth