Hi Natalie, thanks for your review as it will assist us in becoming a better organisation.
We regularly have that many people on the bus and it has never, ever been a problem with anyone prior to you noting it.
For pickup, you were asked to wait at the entrance to Losari Retreat. This a big driveway and there was never a requirement to wait on the road side. Much safer to wait adjacent to the driveway.
I take offence to the statement that the bus was old and noisy. Whatever happened to you on the tour has slanted your vision somewhat.
Unfortunately the automatic door opener switch failed and the part needed to come from th Eastern States. Thank you so much for taking on that task. It saved the driver having to climb over from his seat to open the door. You are a trooper. Not one of the venues had a problem with the passenger numbers. I have personally spoken to each one.
I'm disappointed that you didn't enjoy your day, as all other passengers definitely enjoyed there day.
I guess we are not for everyone, and hopefully you will enjoy other tours when you come back.
Russell