Clarification of what was stated in a customer’s comment that she is not satisfied with the service we provided her. First, I am responsible for transportation and the quality of the car. Secondly, the customer missed the scheduled tour date on Tuesday due to illness, and I changed the work schedule to include her name on the second day, Wednesday, although I am not obliged to do so. . We have drivers who speak different languages. On Tuesday, the driver spoke English perfectly. We cannot give each customer a private guide who speaks the customer’s mother tongue, especially since the tour was for a group of tourists of different nationalities. It is a disappointment for me. It was possible that her name would not be included the next day.