As with all 3 stars or lower reviews we investigate as we like to know what happen for education reasons.
1. We found the customer never travel with us.
2. We also found we run a coach with over 50 seats on board.
3.His what another client said about the Jan S from New Zealand wrote on 09 January 2020 5 stars
Booking Ref: FPLG20X2035135
Great day full of sights!
A great day covering many kms, all stressfree in a great air conditioned coach. Neil allowed us to see koalas and kangaroos in the wild. The trip needs 3 days to do it justice but we were very happy seeing so much in 1 day.
4. Unless client can provide legal evidence on the matter we are calling on trip advisor to remove the review.
Bill stevens