Dear galinama,
I am sorry to hear that your recent City Unscripted experience was not what you were hoping for. Here at City Unscripted we offer private and personalised experiences. We are not a tour company with licensed tour guides but rather our local hosts are meant to share their favorite places and stories about their life in the city. Ousama, like all our hosts, is passionate about his city, Milan, and wants to share this passion with travellers. We do require a good base knowledge of history and culture and each of our hosts is tested on these. Nevertheless, our hosts are rarely licensed guides. What they aim to do is to show travellers the city through the eyes of a local. Even if our hosts were not born in their respective city, they have been there for several years and know all its corners and hidden gems.
I am sorry if there was any confusion about the format of the experience, and I hope you are willing to join another one of our locals in any of our 40+ destinations worldwide in the future.
Happy travels!
Kind regards,
Anna Kerekes | Co-founder
City Unscripted