Dear Lisa,
I'm terribly sorry about this feedback. Unfortunately you hadn't contact me, so I can't do much for you.
Yes, I must sometimes send a substitute, when I can't walk anymore, or have too much things running, or just have a cold, like at end of the year. Yes, humans are not machines. BTW, I send one free signed copy of my book, to all tours I could not attend in person. Thank you hardly is spoken..
I don't know your booking number or the name of your guide.
How do you think, this feedback can be evaluated or help others?
Just writing complains are useless for you, for me or others spending their time reading it.
What was the aim of your feedback?
How do you think this is helpful?