Hello Amy,
We're sorry to hear you were less than satisfied with the Aroma sampling at DiVes Estate Winery.
On the lavender tour, you seemed happy, you got a present of dried lavender flowers, and there was nothing to indicate that you had an unsatisfactory experience.
The Aroma sampling tour took about 30 minutes and included the following steps:
- a story about lavender
- information about the flower
- a special technique for aroma tasting and demonstration of the five lavender varieties
- lavender application
- time for taking lavender photo shots with the Black sea background
Being known for our great products, we would like to make things right and we are open to further discussion on how we can provide a solution that makes you smile.
We will provide you with a complimentary tour upon your next visit and make it more exciting whenever you want.
At your preference, you can contact us directly at manager@divesestate-bg.com.
We value our customers' opinions and would like to thank you for bringing this to our attention.
Best regards,
Dimitar Rangelov - Manager & Owner