Dear Guest,
First of all, We apologize for such a bad experience.
We did come to know about this incident and we have removed the guide from our panel.
Shopping is not a policy that we encourage nor are any of our guides supposed to do so, this was one of an incident and we have taken it very seriously.
The same very day we refunded the entire amount to you and gave the Car free of cost at your disposal.
I know refunding the amount doesn't mean we are not at fault, but more of a goodwill gesture.
We are fully committed to the safety of our passengers and continue to improve our services.
Thanks
Suraj