Hello Raul,
Thank you for your review! We are really sorry that you didn't enjoy your Manta Trip with us.
It is true - Manta Trip with our company is more expensive than a manta trip with some other local companies. All our prices are published and everyone knows this information in advance.
And there are some reasons:
1) We provide good equipment direct from our freediving school: good masks, snorkels, fins, and even wetsuits. The water temperature on Manta Bay can be 23-24C. Without a wetsuit, you will get cold in 5 minutes and not have a full experience. No other local agent provides this; most only supply masks, fins, & a snorkel that is often very well used and not maintained.
2) Water might be very choppy there. We provide seasickness pills to all our guests, should they need them. Many find that this small effort saves their trip.
3) There are different types of boats for Manta Trips. We use a new big speedboat. It is faster and much more comfortable. And, yes, more expensive. Other local companies which use speedboats also charge more.
4) On all trips, our instructors give a detailed briefing before the manta trip and inform tourists how to behave with mantas in the open sea, giving our recommendations on how to make the experience better and safer. We really think that it is important because it is the only way to make tourism more sustainable way. No other local company does this and as a result, you can often see how people chase mantas and even try to touch them, which is unacceptable.
We have 2 options for Manta Trips: Manta Trip with a local crew to Manta Bay or a guided trip to Manta Point with our freediving instructor. The second one happens less regularly. It depends on the number of people and weather conditions.
We inform all the customers about this and provide detailed information about these options.
Also, information about 4 points is not actual anymore. In our trip description, we mention only 3 points as well as during the briefing. Earlier everyone was visiting Crystal Bay but in December it was a big flood at Nusa Penida. So, the shallow reef was completely destroyed in Crystal Bay and now it doesn't make sense to visit it. You will see nothing just sand. Now, nobody is going there anymore.
Again, we are really sorry that we made you disappointed.
If you come to Nusa Penida next time, please visit us. Hopefully, we can offer you a guided trip with us and will change your opinion about our services!