Hello M Rollins,
Thank you for taking the time to leave a review about your recent Luminous Lagoon Dark Night Tour Experience. We're sorry to hear that your experience wasn't what you were hoping for, especially considering the beautiful sunset and starry sky you mentioned.
We understand your frustration about the bioluminescence not being as vibrant as the pictures might portray. It's important to note that the Luminous Lagoon's natural glow can vary depending on the moon phase, cloud cover, and water conditions. To ensure the best chance of witnessing a spectacular display, we highly recommend booking the tour during the Darkest Night of your vacation in Jamaica as highlighted in the tour description and booking recommendations.
We apologize if the captain's explanations about the natural phenomenon didn't fully address your concerns. We'll work with our crew to ensure they effectively communicate the factors affecting the bioluminescence's intensity.
Regarding the number of people on the boat, each boat has a Capacity number of Persons allowed on each based on seating and at no time the number exceeds the required amount.
As for tipping, it is always optional and a way to show appreciation for the crew's service, but certainly not mandatory.
We're glad you enjoyed the sunset, starry sky, and the fire show at the end and we appreciate your compliments on Desmond, our driver!
We value your feedback and will use it to improve our tours and ensure a more informative experience for future guests.
Best Regards,