Hello Mrs. Jackson
Thank you for taking your time to write your report i have past your complain to Ernie also and again he was surprised.
you have booked an essential tour in which we do not specified category of vehicle we make sure we send you the vehicle to accommodate you
Ernie is excellent tour guide ( they are all certified otherwise they will note receive their tour guide licenced) i am not sure what you have expected from him or from Wix he had answer all your question
reference the car situation you have made a last moment changes and to you wanted to change the vehicles so we did and Ernie was available
The payment to do a tour in the the California light house is not included in our tour its on your own we have used Ernie several time never hade any problem
this is his first complain and again he was surprise
Marc Wix Mar 19, 2024, 07:30 PM