Dear Tania,
first of all , thank you for the very positive comments on Julie and the way she is playing! You had fun: this is most important for us !!!
Unfortunately the welcome process was not as efficient as it should be normally... The show is always fully booked and there are people at the cash desk... Normally there are two people managing the entrances. About the temperature, it's true that the week before the venue AC was not working well... not everything is ok. Sorry for the inconvenience but once again Julie did well and you enjoyed the show! thanks a lot for your comments.