We genuinely appreciate you taking the time to share your experience, Michael. Our aim has always been to deliver an exceptional experience, and it's disheartening to know we fell short of your expectations. We do take pride in curating unique and enjoyable bar crawls for our guests, as reflected in the positive reviews we've received. Rest assured, we're actively addressing these discrepancies with Viator to ensure accurate information is provided to our guests - setting better expectations for future bar crawls.
In line with your feedback, we've already processed your refund. Please allow a few days for it to reflect in your account, if it hasn't already.
We sincerely hope you'll consider joining us again in one of our 60+ cities worldwide - where we're committed to delivering memorable and delightful food tours and bar crawls. If you’d like to discuss this further, please don’t hesitate to contact us at info@secrettours.com.