Dear Jill, we are sorry to hear about your disappointing experience with the airport transfer service. Your comfort and convenience are our top priorities, and it's disheartening to hear that we fell short of your expectations. We sincerely apologize for any inconvenience caused by the long walk to the parking lot and the delay in getting you to your destination promptly.
We truly value your feedback, as it helps us identify areas for improvement and ensure that future guests have a more seamless experience. Your comments have been noted, and we will address them with our team to prevent similar situations from occurring in the future.
If there is anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out to us. We genuinely appreciate your business and hope to have the opportunity to better serve you in the future. Thank you for bringing this to our attention.