Hello Danielle_C,
We must apologize for our tour guide cancelling your scheduled tour of the Paris Catacombs.
While we have been dealing with the repercussions caused by the ongoing labor strikes in Paris, we understand that this is no excuse to let down our customers.
Please rest assured that your full refund has already been processed. As well, our guide management team is fully aware of what occurred and they will take the necessary action.
As well, due to the inconveniences you experienced, we would love to offer you a credit for a free tour with us in the future. Please reach out to me directly via email at edgar.chavero@citywonders.com so that we may coordinate this for you.
Once again Danielle, please accept our sincere apologies for the experience you shared with us. At City Wonders we are dedicated on producing memorable experiences for our customers, and we wish to make things right with you for our inability to do this for you this time around.
Kind regards,
Edgar J.
City Wonders