Dear Ms,
I’m the museum Front Office Manager.
There are often 2 sides to a story, therefore I watched our CCTV system, and here are my observations :
- Your son, not accompanied by an adult, interrupted twice the receptionist while she was talking to other customers, she politely asked him to wait every time he did
- A second time, not accompanied by an adult, he asked for a second tasting box (one is offered with the visit), she kindly offered him one for free. He asked for two extra boxes, she didn’t accept and she explained why.
- Hot chocolates are given to visitors who bought this option, and you can always ask our vendor to buy one ; but there your son thought she was "offering" them.
-At the end of the visit, children may have a lollipop if they reclaim it with their games booklet, which your son never did
I didn’t notice any favoritism to other customers, she dealt with everybody and she was very polite with your son.
But I assume that your son was probably confused by a situation he didn't understand and no adult with him to explain it to him.
The receptionist felt sincerely quite unconfortable too, threatening her didn't help.
Best regards,
Alice