Dear Sally_A,
Firstly, I want to extend my sincerest apologies for the disappointing experience you had during the ATV Big Buddha Phuket Viewpoint tour. We truly appreciate your feedback as it helps us improve our services.
Regarding the issue with child/passenger tickets, we understand the confusion and apologize for any miscommunication. We did send an email response mentioning the charge for passengers, but it seems there might have been a breakdown in communication. We acknowledge your concerns and will work on making this information clearer on our website.
As for the transfer and drop-off location, we deeply regret any inconvenience caused. Your request for a different drop-off location should have been communicated in advance for proper arrangement. We're sorry for any misunderstanding with the driver, and we'll work on enhancing our communication processes to prevent such issues in the future.
Regarding the driver's speed, we take safety seriously, and we'll investigate this matter to ensure our drivers adhere to all safety protocols.
We appreciate your positive feedback about the excellent ATV guide. We're glad to hear that aspect of the tour met your expectations.
To express our apologies and address your concerns, we would like to offer you a discount on your next tour with us. Please let us know if you'd be interested, and we'll ensure a smoother and more enjoyable experience for you in the future.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Nick