Thank you for sharing your feedback, Gary. We reached out through Viator to inform you of the sudden unavailability of our guide to lead your tour. Unfortunately, due to unforeseen circumstances, we were unable to proceed as planned. We understand the frustration this must have caused you, and we deeply regret this occurrence. We tried our best to reach out to you.
Rest assured that we promptly processed your refund as a result of this. Your satisfaction is of utmost importance to us, and your feedback is essential, as it helps us improve our operations.
We're committed to making every guest's experience exceptional and invite you to join us in over 60 cities worldwide for another chance to discover the secrets of local cuisine. We are confident that, given the opportunity, we can provide you with a memorable and enjoyable food tour experience. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.