Dear KA KEE, First of all, we would like to assure you that we greatly appreciate your review and are delighted that you enjoyed your day with Uniline, this is the purpose of our work, we respect you for your objective approach.
Now we will explain our pricing policy.
Since we have decided to accept bookings from just one guest in the contracts with our providers, we have created a higher price for this case. This price takes into account the risk that the customer will be alone for the given date, but we will make the trip even in this situation. We cannot cancel a booking from our side without penalty or payment of the viator fee (35% of the trip price). It is normal that the service for one guest is more expensive than for two. For example, if you book a hotel room for one, the price is not much different from a room for two guests.
By purchasing through the provider Viator, you accepted this situation and knew the price in advance, the purchase process is very easy and clear, as well as canceling the purchase. We assumed you were among the many solo travelers who understand this situation and would rather guarantee a trip at a higher price than have it canceled at the last minute and disrupt your vacation itinerary. In addition to the higher price, we inform you that it does not cover our mandatory expenses related to the trip.
We appreciate that you have chosen our company, we are a hard-working company with maximum commitment and effort to create a beautiful day for our guests, which according to your rating we succeeded, please see our other reviews on Tripadvisor and Viator. Please consider your request for a partial refund, from our point of view everything went correctly, as it has many times before, in any case, please contact us through your trip purchasing partner, Viator, the payment is held there, awaiting future payment to to Uniline