Dear Gloria,
Thank you for sharing your feedback with us. We appreciate the time you've taken to provide us with your thoughts on your recent Bohemia Adventures tour. Firstly, we want to express our sincere apologies for any discomfort or disappointment you experienced during your trip.
The comfort of our guests is of utmost importance, and we regret to hear that the van arrangement didn't meet your expectations. Rest assured, we take this feedback seriously, and we will review our transportation arrangements to ensure a more comfortable experience for all our future guests.
Regarding your comments on our guide, Rina, we are truly sorry if her enthusiasm did not match the expectation we have promised. We addressed this matter with Rina already and got to know she had bad news that day so she didn’t maintain a high level of enthusiasm and engagement throughout the entire tour that day.
We sincerely apologize for any concerns about the driving skills of our guide. The safety of our guests is our top priority, and we will conduct a thorough review of our guide training programs to ensure that our guides uphold the highest safety standards.
We truly value your input, as it helps us identify areas where we can improve and enhance the overall experience for our guests. We hope that you will consider giving us another chance in the future to showcase the amazing experiences that Bohemia Adventures has to offer.
If you have any further concerns or suggestions, please feel free to reach out to us directly. We are committed to making your future experiences with us memorable and enjoyable.
Thank you for your understanding and constructive feedback.
Eva, Bohemia Adventures