We have taken our time reading carefully your comment from what you realized during the tour. We do want to let you know that the boat on which you were was a shared party boat adults only, as you specified (Punta Cana Party boat (Only Adult), when we have case like yours you should contact and complain right away because it is not a private boat, as it a shared party boat there’s many people on it, the captain and the crews cannot sometimes know and see everything that happens because they focus on taking care of people that are in the water, watching out the luggage, and even the drinks because the boat is shared by other people. In that case the customer and the crews pay attention to everything that they bring. Since we have such a case like that, we always need the customer to contact us to investigate on the day to see what have been missing for letting the crews know to verify, sometimes the clients can think that they steal their luggage without telling anything to the crews. In that case we will not know exactly what are missing without the comment or the complain of them. We can still investigate on your case, we will need the day of your activity, your hotel, your room number and even your contact number to send to us the picture of the things that have been missing.
We are here to take of you and your stuff!
Best regards,