Hi Erica, I'm sorry that your experience was a nightmare as you say. I will respond to your highlights.
- As published, the departure is by speedboat and return by catamaran or vice versa, in your case, the departure was done in a motomaran (which is larger than a speedboat) and the return by catamaran.
- All the mentioned activity is carried out on the announced trip.
- Your hotel was Excellence el Carmen, the journey is longer since it is located in the uvero alto area.
- That a ship employee offended you, I apologize, but all of our staff is polite and willing to help. I don't understand why you said that, so I apologize again.
- That they tried to start a fight is something that is out of our hands, even so our staff is attentive so that this does not happen and avoid these types of situations.
- Photography is something external to the excursion and you decide if you want to buy them for the price they offer or not buy them.
- Yes, when leaving the port of embarkation they realized that a tire was out of air and the trip to Punta Cana took longer since they had to come slowly and in Punta Cana they changed transportation to take them to their hotel.
- We find vulture-type sellers on all excursions, on the beaches if we go for a walk or anywhere.
Anyway, I'm sorry that your experience was a nightmare. Greetings