Hello,
We are sorry that your cruise did not live up to your expectations and we understand your disappointment.
The Saguenay-St. Laurent marine park is one of the best places in the world for whale watching. Here they can carry out activities that are essential to their survival, including feeding.
It's important to understand that every cruise is different and that, although our naturalists are familiar with their behavioural habits, whales are unpredictable. They have to move around in order to feed, which is why they are never in the same place at the same time!
What's more, as far as distance is concerned, the whales can approach the ship on their own, but our captains must respect a distance of 100 to 200 metres depending on whether the ship is moving or not.
With regard to your other comments, we are sorry for the inconvenience caused during your bus journey and we understand that this has caused you some inconvenience.
Please know that your comments have been appreciated and heard as they enable us to offer all our passengers, the best possible experience. You can also rest assured that we have followed up with the teams concerned.
However, we are still pleased that you enjoyed your day apart from the events described.
We look forward to seeing you on board,
The AML Cruises Team