Thank you, Michelle, for taking the time to write us about your experience.
We regret to see you feel this way about our services, especially after all the information provided.
When the booking was created our team sent you a confirmation email including an additional voucher with more information about your pick-up which contains the details including the location of the Bus Stop for reference.
In the description of the product is mentioned that customers located in central Reykjavik might have to find their way to the closest meeting point.
Such information is also available on the Viator voucher.
We regret that Airport Direct did not meet your expectations especially since we do our best to inform our customers before, during and post booking process.
Sincerely,
Airport Direct Team